We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com. If your return is accepted, we will send you the correct shipping address and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
If you haven't received your order and want a refund you will have to wait until your order arrives.
Damages and issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate and fix the problem.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items) and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to make sure you get what you want is to return the item you have, and if the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and reviewed your return and let you know whether or not the refund has been approved. If the refund is approved, you will be automatically refunded to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.